The RAPID Response Program represents a partnership between the U.S. Department of Labor (DOL) and the state and local workforce investment system. Its purpose is to quickly provide services to businesses and workers affected by plant closures and layoffs, including those due to increased competition from imports, natural disasters and other events.

Rapid Response is also a service and pro-active, business-focused and flexible strategy. It was designed to respond to layoffs and plant closings with quick coordination of services and immediate aid to companies and their affected workers. States and local workforce development agencies carry out Rapid Response services via local American Job Centers, also known as CareerOneStop (careeronestop.org).

Worker Eligibility

Rapid Response services are specifically designed to help dislocated workers, or workers who are affected by plant closures and layoffs. Closures and layoffs that fall under the WARN Act require a 60-day written notice to be provided to employees and/or their unions. It is usually during this time that employers will contact their local Rapid Response Coordinator, and invite the Rapid Response team to come on site in order to provide services to affected workers. If your employer is planning layoffs and the workers have not been told that Rapid Response services will be available to you, or you’ve been laid off without notice, then please contact your local Rapid Response team for immediate assistance.

Rapid Response Services

During a Rapid Response, workers may be provided access to resources such as computers, telephones, and fax machines as well as informed about services such as:

  • Career counseling and job search assistance;
  • Resume preparation and interviewing skills workshops;
  • Local labor market facts and figures;
  • Unemployment insurance;
  • Education and training opportunities;
  • Health benefits and pensions;
  • Financial planning and stress management workshops; or
  • Trade Adjustment Assistance Services.

Source: https://www.doleta.gov/layoff/rapid.cfm


State Rapid Response Coordinators & Websites

Steve Walkley 
Director, Workforce Development Division 
Alabama Department of Commerce 
401 Adams Avenue, Suite 380 
P.O. Box 304103 
Montgomery, AL 36130-4103 
1-800-562-4916 Toll-Free 
Fax: 334-242-5855 
Email: [email protected]

Website: http://www.madeinalabama.com/workforce-and-training/workforce-initiatives/tools-and-resources/rapid-response-team/

Lisa Mielke
TAA & Rapid Response Program Coordinator
Department of Labor and Workforce Development
TEL: (907) 465-6275
Email: [email protected]

Website: http://jobs.alaska.gov/RR/rrteam.htm

Website: https://des.az.gov/sites/default/files/media/rapidresponse.pdf

Connie Fraijo
Workforce Services Section Manager
Workforce Administration
4000 N. Central, MD5771
Phoenix, Arizona 85012
TEL: 602-542-2475
FAX: 602-542-2491
Email: [email protected]

Website: https://des.az.gov/services/employment/job-seekers/employment-service

Jay Bassett 
Division Chief, Dislocated Worker Services
Arkansas Department of Workforce Services 
P.O. Box 2981
Little Rock, AR 72203
Email: [email protected]

Website: https://www.dws.arkansas.gov/dislocated-worker-task-force/

Website: https://www.dws.arkansas.gov/wp-content/uploads/2017/09/Learn-More-About-Your-Partners-DLW-RESEA-TAA-Jay-Bassett-Regina-Moss-Tammy-Dragon.pdf

Lisa Buchanan 
Deputy Chief, Program and Technical Assistance Section
CA Employment Development Department
Workforce Services Branch
Workforce Services Division
800 Capitol Mall (MIC 50)
Sacramento, CA 95814
Email: [email protected]

Website: http://www.americasjobcenter.ca.gov/About_AJCC.aspx

Website: http://www.edd.ca.gov/jobs_and_training/Active_Directives.htm

Karen Hoopes 
Statewide Business Services/Rapid Response Coordinator
Colorado Department of Labor and Employment
633 17th Street, Suite 700
Denver, CO 80202
303-318-8839 (Office)
720-891-3639 (Mobile)
Email: [email protected]

Website: https://www.colorado.gov/pacific/cdle/layoffassistance

Susan Fracasso
Rapid Response Coordinator
Connecticut Department of Labor
Rapid Response Unit
200 Folly Brook Blvd.
Wethersfield, CT 06109
Fax: 860-263-6039
Email: [email protected]

Website: https://www.ctdol.state.ct.us/progsupt/bussrvce/rrt.htm

Helene M. Keely
Employment Services Supervisor
Division of Employment and Training
P.O. Box 9828
4425 North Market Street
Wilmington, DE 19809
Email: [email protected]

Website: https://det.delawareworks.com/job-seeker-services.php

Website: https://news.delaware.gov/2016/10/05/delaware-wins-federal-funding-to-assist-dislocated-workers/

District of Columbia
Olutosin Burrell, MSOD 
Supervisory Workforce Development Specialist/
Coordinator, Rapid Response Program
Office of Special Programs
D.C. Department of Employment Services
4058 Minnesota Avenue, NE
Suite 3001
Washington, DC 20019
Office: (202) 698-3558
Mobile: (202) 486-8458
E-fax: (202) 724-1428
Email: [email protected]

Website: https://does.dc.gov/service/dislocated-workers

Anita K. Richardson
Administrator, REACT Program
Department of Economic Opportunity
107 E. Madison Street
Caldwell Building, MSC G-229  
Tallahassee, FL 32399
Email: [email protected] 

Website: https://www.doleta.gov/layoff/workers.cfm

Jackie Griffin 
Rapid Response Director 
Georgia Department of Economic Development 
Workforce Division 
75 Fifth St. NW Suite 845 
Atlanta, GA 30308  
404-962-4133 or 404-435-3711 
Email: [email protected] 

Website: http://www.georgia.org/competitive-advantages/workforce-division/worksource-georgia/rapid-response/

Doreen Miyaki
HI Workforce Development Council 
830 Punchbowl Street, Room #417
Honolulu, HI 96813
Fax: 808-586-8822
Email: [email protected]

Website: http://labor.hawaii.gov/wdd/home/layoff/

Website: https://labor.hawaii.gov/wdd/files/2013/05/Rapid-Response-Update-11-26-14.pdf

Rico Barrera
Senior Planner
Workforce Policy and Operations
Idaho Department of Labor
317 West Main Street
Boise, ID 83735
208-332-3570 ext. 3316
Fax: 208-947-0049
Email: [email protected]

Website: https://labor.idaho.gov/dnn/wioa/CustomerServices/AdultDislocatedWorker.aspx

Website: https://labor.idaho.gov/dnn/idl/JobSeekers.aspx

Patrick Campbell 
Manager, Workforce Development Division 
Department of Commerce and Economic Opportunity 
100 W. Randolph Street 
Chicago, IL 60601 
Email: [email protected]

Website: https://www.illinoisworknet.com/LayoffRecovery/Pages/RapidResponseServices.aspx
Debora S. Waldrop 
Manager, Workforce Development Division 
Department of Commerce and Economic Opportunity 
Email: [email protected]

Website: https://www.illinoisworknet.com/LayoffRecovery/Pages/RapidResponseServices.aspx

Jennifer Long
Rapid Response Dislocated Worker Program Director
Dislocated Worker Unit
Indiana Department of Workforce Development
10 N. Senate Ave., Ste. SE312
Indianapolis, IN 46204-2277
(317) 234-8400
Fax: (317) 234-0942
Email: [email protected]

Website: https://www.indianacareerready.com

Website: http://www.in.gov/dwd/WorkOne/locations.html

Kristi Judkins 
Workforce Program Coordination 
Iowa Workforce Development 
1000 East Grand Avenue 
Des Moines, IA 50319 
Phone: 515-725-2007 
Email: [email protected]

Website: https://www.iowaworkforcedevelopment.gov/how-iowa-conducts-rapid-response

Shelly Thompson
Adult Services Coordinator
Kansas Department of Commerce
1000 SW Jackson St., Suite 100
Topeka, KS 66612
Fax: 785-296-1404 
Email: [email protected]

Website: https://kansascommerce.gov/266/Rapid-Response

Michelle DeJohn
Employer Customer Services Branch Manager
Kentucky Career Center
Office of Employment & Training 
275 East Main Street, 2-WA
Frankfort, KY 40621
Office (502) 564-7456
Direct (502) 782-3252
[email protected] 

Website: https://kcc.ky.gov/employer/Pages/Business-services.aspx

André France
State Rapid Response Coordinator
Louisiana Workforce Commission
1001 N. 23rd Street
Annex Building
Baton Rouge, LA 70802
Fax: 225-342-0209
Email: [email protected]

Website: http://www.laworks.net/WorkforceDev/WFD_rapidresponse.asp

Judith Pelletier
Rapid Response/TAA Coordinator
Bureau of Employment Services
Maine Department of Labor
55 State House Station
Augusta, Maine
Fax: 207-287-5933
Email: [email protected]

Website: http://www.mainecareercenter.gov/employers/index.shtml#LayoffAssistance

Sheila Bouloubassis
Manager- Dislocation Services Unit (Trade & Rapid Response)
MD Dept. of Labor
1100 N. Eutaw Street Room 209
Baltimore, MD 21201
Phone: 410-767-2833
Fax: 410-333-5064
Email: [email protected]

Website: https://www.dllr.state.md.us/employment/dislocatedworker.shtml

Ken Messina
Statewide Rapid Response Manager
Massachusetts Division of Career Services
Charles F. Hurley Building
19 Staniford Street, First Floor
Boston, MA  02114
Fax: 617-727-8671
Email: [email protected]

Website: https://www.mass.gov/rapid-response

Krista Johnson 
WIOA Title I Section Manager 
Workforce Development – Office of Talent Policy and Planning 
201 North Washington Square 
Lansing, MI 48913 
Phone: 517-241-3249  
Fax: 517-373-7794 
Email: [email protected]

Website: http://www.michigan.gov/wda/0,5303,7-304-64361-298723–,00.html

Jason Wadell 
Rapid Response Coordinator 
MN Dept. of Employment & Economic Development 
1st National Bank Building, Suite E200 
332 Minnesota Street  
St. Paul MN 55101 
Fax: 651-215-3842 
Email: [email protected]

Website: https://mn.gov/deed/programs-services/dislocated-worker/counselors/contacts/contacts/

Gloria Neal
Department Chief
Mississippi Department of Employment Security
1235 Echelon Parkway
Jackson, Mississippi 39213
Fax: 601-321-6598
Email: [email protected]

Website: http://mdes.ms.gov/employers/mdes-employer-services/layoff-preparation/rapid-response-services/

Kristie Davis 
Division of Workforce Development
Missouri Department of Economic Development
421 East Dunklin 
Jefferson City, MO 65102
Fax: 573-751-9528
Email: [email protected]

Website: http://skillupmissouri.org/dislocated-workers/

Kathy Yankoff
Dislocated Worker/Rapid Response Unit
Statewide Workforce Programs Bureau
Workforce Services Division
Montana Department of Labor and Industry
P.O. Box 1728
Helena, MT 59624
Fax: 406-444-3037
Email: [email protected]

Website: http://wsd.dli.mt.gov/wioa/dislocated-worker-program

Joan Modrell
Office of Employment and Training
Nebraska Department of Labor
550 S. 16th Street
PO Box 94600
Lincoln, NE  68509
Fax: 402-471-3050
Email: [email protected]

Website: https://dol.nebraska.gov/EmploymentAndTraining/EmployerResources/LayoffsAndDownsizing/RapidResponse

Wesley Reed
Statewide Rapid Response Coordinator
NV Dept of Employment, Training and Rehabilitation
500 East 3rd Street 
Carson City, NV 89713
Fax: 775-687-1073
[email protected]

Website: http://detr.state.nv.us/ESD%20Pages/Rapid%20response.htm

New Hampshire
Michael Power
State Dislocated Worker Unit
Dept. of Resources & Economic Development
P.O. Box 1856 Concord, NH 03302-1856
Fax: 603-271-2629
Email: [email protected]

Website: http://www.nhworks.org/rapid-response/

New Jersey
Joseph Dombrowski
Acting Assistant Director
New Jersey Dept. of Labor and Workforce Development
Office of Employer Services
John Fitch Plaza, P.O. Box 933
Trenton, NJ 08625-0933
Fax: 609-777-3202
Email: [email protected]

Website: http://www.nj.gov/labor/lwdhome/warn/RapidResponse.html

New Mexico
Waldy C. Salazar
State Coordinator for Rapid Response
New Mexico Department of Workforce Solutions
401 Broadway NE
Albuquerque, NM 87103
Cell: 505-231-2876
Fax: 505-841-8467
E-mail: [email protected]

Website: https://www.dws.state.nm.us/Business/Business-Information/Rapid-Response-WARN-Act

New York
Rick Grossi
Rapid Response Supervisor
New York State Department of Labor
State Office Campus, Building 12, Room 436
Albany, NY 12240
(518) 457-9880
Email: [email protected]

Website: https://labor.ny.gov/workforcenypartners/warn/warnportal.shtm

Website: https://labor.ny.gov/workforcenypartners/warn/pdfs/rr-coordinators.pdf

Website: https://labor.ny.gov/formsdocs/factsheets/pdfs/p481WKR.pdf

North Carolina
Russell K. Doles 
NC Works Rapid Response Team Manager 
Workforce Solutions 
North Carolina Department of Commerce 
313 Chapanoke Road, Suite 210 
4316 Mail Service Center 
Raleigh, NC 27699-4316 
Office: (919) 814-0323 
Mobile: (919) 218-6091 
Email: [email protected]

Website: https://www.nccommerce.com/workforce/businesses/rapid-response

North Dakota
Elaine Wentz
Program Administrator
Job Service North Dakota
1000 E Divide Avenue
P.O. Box 5507
Bismarck, North Dakota 58506-5507
Phone: 701-328-3066
Fax: 701-328-4894
TTY (Relay ND): 800-366-6888
Email: [email protected]

Website: https://www.nd.gov/dhs/dvr/business/rapid.html

Amy Stollar 
Bureau Chief, Reemployment Services
Office of Workforce Development
4020 E. Fifth Avenue
Columbus, OH 43219
Phone: 614-644-0792
Cell: 740-624-1114
Fax: 614-728-5938
Email: [email protected]

Website: https://jfs.ohio.gov/owd/workforceprof/rapidresponse-home.stm

Vikki Dearing
Employer Workforce Services and 
State Rapid Response Coordinator 
Oklahoma Office of Workforce Development 
900 N. Portland 
Oklahoma City, OK 73104 
(405) 945.9195 
(405) 203.2929 (mobile) 
Email: [email protected]

Website: https://oklahomaworks.gov/find-a-job/rapid-response/

John Asher
Oregon Rapid Response Coordinator
Office of Community Colleges and Workforce Development
Higher Education Coordinating Commission
Fax: 503-947-1668
Email: [email protected]

Website: http://www.oregon.gov/highered/institutions-programs/workforce/Pages/dislocated-worker-program.aspx

Robert P. Wentzel
Division Chief, State Operations
Pennsylvania Department of Labor & Industry
Bureau of Workforce Partnership and Operations
651 Boas Street, Rm 1220
Harrisburg, PA 17121
Phone: 717-783-4807
FAX: 717-783-7115
Email:  [email protected]

Website: http://www.dli.pa.gov/Individuals/Workforce-Development/warn/Pages/rra.aspx

Puerto Rico
Yolanda Rivera Ortiz 
Directora Auxiliar, UETDP
Edificio Compañía Fomento Industrial, Piso 2 Avenida F.D. Roosevelt #355, Hato Rey, P.R. 00918 
P.O. Box 192159, San Juan PR 00919-2159 
(787) 754-5504 ext. 339
Fax: (787)754-7052
Email: [email protected]

Website: http://adl.pr.gov/det_content.asp?cnt_id=358&cn_id=1169

Rhode Island
Connie Parks
Chief of Labor and Training Operations
Business Services Unit
Rhode Island Department of Labor and Training
1511 Pontiac Avenue, Building 73-3
Cranston, RI 02920
Fax: 401-462-8722
Email: [email protected]

Website: http://www.dlt.ri.gov/bwc/rapidres.htm

South Carolina
Michelle Paczynski
Director of Business Services
SC Dept. of Employment & Workforce
1550 Gadsden Street, or
P.O. Box 1406
Columbia, South Carolina 29202
Toll-Free: 866-721-7867
Direct: 803-737-3828
Email: [email protected]

Website: https://www.scworks.org/rapid.asp

South Dakota
Bill McEntaffer
700 Governors Drive
Pierre, SD 57501-2291
Fax: 605-773-6184
Email: [email protected]

Website: http://dlr.sd.gov/workforce_services/businesses/layoffs_closures.aspx

Ryan Allen
Director of TAA and Rapid Response
Workforce Services Division
TN Dept. of Labor and Workforce Development
220 French Landing Dr.
Floor 4-B
Nashville, TN 37243
[email protected]
Fax: 615-741-6106

Website: https://www.tn.gov/workforce/employers/staffing-redirect/layoffs—unemployment/rapid-response.html

Camea Dukes 
State Rapid Response Coordinator 
Texas Workforce Commission 
101 E. 15th St., Rm 440T 
Austin, Texas 78778 
Phone: 512-936-2559 
Fax: 512-475-2176 
Email: [email protected]

Website: http://www.twc.state.tx.us/businesses/rapid-response

Lance Soffe
Dislocated Worker Unit Coordinator
Utah Department of Workforce Services
140 E 300 South, Suite 500
Salt Lake City, Utah 84111
Fax: 801-363-0903
Email: [email protected] 

Website: https://jobs.utah.gov/employer/business/prelayoff.html

Andrea M. Hussey
DLW Coordinator, Workforce Development
Vermont Department of Labor
5 Green Mountain Drive
P. O. Box 488
Montpelier, VT 05602
Fax: 802-828-4374
Email: [email protected]

Website: http://labor.vermont.gov/workforce-development/rapid-response/

U.S. Virgin Islands
Deborah Johnson
Virgin Islands Department of Labor
2203 Church Street, Christiansted
St. Croix, VI 00820
Fax: 340-773-0094
Email: [email protected]

Website: http://www.vidol.gov/program_resources.php#Individuals

Brett Tavel
Rapid Response State Coordinator
Virginia Community College System
300 Arboretum Place, Suite 200, Richmond, VA 23236 
Office: 804-819-4946
Fax: 804-819-1699
Email: [email protected]

Website: http://www.elevatevirginia.org/career-seekers/rapid-response/

Donna Mack
Workforce Initiatives Manager
Washington State Employment Security Dept.
P.O. Box 9046 
Olympia WA 98507-9046
Phone: 360-902-9412

Website: https://esd.wa.gov/newsroom/dislocated-worker-FAQ

West Virginia
Martha Craig-Hinchman
Assistant Director
112 California Avenue
Charleston, WV 25305
Phone: 304-558-8414
Fax: 304-558-7029
Email: [email protected]

Website: http://www.wvcommerce.org/business/workforcewv/job_seekers/rapid-response.aspx

Adult & Dislocated Worker Programs 
Wisconsin Department of Workforce Development 
201 East Washington Avenue 
Madison, WI 53707 
Phone: 608-266-7406 
Email: [email protected]

Website: https://dwd.wisconsin.gov/dislocatedworker/

Website: https://dwd.wisconsin.gov/dislocatedworker/pdf/fact_sheet.pdf

Andrea Hixon
Wyoming Department of Workforce Services
614 South Greeley Hwy
Cheyenne, WY 82002
307-777-5887 (fax)
Email: [email protected]

Website: http://www.wyomingworkforce.org/recovery-act/